1. Introduction
MedicVoice Healthcare ("we", "our", or "us") operates the MedicVoice mobile application and associated services (collectively, the "App"). We are committed to protecting the privacy and security of your personal and clinical data.
2. Information We Collect
- Personal Information: Name, email address, mobile phone number, medical specialty, and professional credentials.
- Clinical Audio Data: Voice recordings made during clinical consultations for transcription purposes.
- Generated Content: AI-generated clinical notes, SOAP notes, dental charts, treatment plans, and prescriptions.
- Usage Data: App usage patterns, features accessed, and interaction data.
- Device Information: Device type, operating system, and app version.
3. How We Use Your Information
- To provide and improve our AI-powered clinical documentation services
- To process voice recordings and generate clinical notes
- To manage your account and provide customer support
- To send important service updates and notifications
- To ensure compliance with healthcare regulations
4. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data transmission
- Secure cloud storage with access controls
- Regular security audits and monitoring
- Strict access controls for authorized personnel only
5. Data Retention
Clinical audio recordings are processed for transcription and may be temporarily stored for quality improvement. Generated clinical notes are retained as long as your account is active or as required by applicable healthcare regulations.
6. Your Rights
- Access, correct, or delete your personal information
- Request a copy of your data
- Withdraw consent for data processing
- File a complaint with relevant data protection authorities
7. Third-Party Services
We use the following third-party services:
- OpenAI for AI-powered transcription and note generation
- Firebase for authentication services
- Google Play for billing and subscription management
- MongoDB Atlas for secure data storage
8. Contact Us
For privacy-related questions or concerns:
Email: support@medicvoice.co.in